Privacy Policy

Aidan’s Excellent Carpet Cleaning Pty Ltd is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, and store your personal information.

 

Collection of Personal Information

We collect personal information necessary to provide our cleaning services, respond to enquiries, and improve our customer experience. The types of personal information we collect may include:

  • Your name, address, phone number, and email address when you book a service or make an enquiry.
  • Payment information when you make a transaction with us.
  • Any other details you
  • provide voluntarily through our website, phone calls, emails, or social media interactions.

You can visit our website without providing personal information, but certain features (such as online bookings) may require you to share details.

 

Use of Personal Information

We use your personal information to:

  • Schedule and provide our cleaning services.
  • Respond to your enquiries and requests.
  • Process payments securely.
  • Send appointment reminders and service updates.
  • Improve our services and customer experience.
  • Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

 

Sharing of Personal Information

We may share your personal information with trusted third parties when necessary to deliver our services, such as:

  • Payment processing providers for secure transactions.
  • IT service providers to manage our booking and communication systems.
  • Business partners assisting with administrative and operational support.

These third parties are required to protect your information and use it only for the purpose it was provided.

 

Website Analytics & Cookies

We collect non-personally identifiable information when you visit our website, such as:

  • Browser type, operating system, and device type.
  • Pages visited and time spent on our website.
  • Referring website addresses.

This data helps us understand website traffic and improve user experience. We may use cookies for website functionality, but you can disable them in your browser settings.

 

Accessing & Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To make such a request, please contact us using the details below. Proof of identity may be required.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our services constitutes acceptance of any revised policy.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Phone: (02) 6362 4695
  • Text Message: 0422 322 469
  • Email: admin@excellent.net.au
  • Mail: Attn: Privacy Policy, Excellent Carpet Cleaning, Unit 6/21 Peisley Street, Orange NSW 2800